Returns & Exchanges
At Highland, we want you to be completely satisfied with your beauty ritual. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on all eligible products.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Print and Attach Label
Download and print your pre-paid shipping label from the confirmation email and securely attach it to the outside of your parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your return at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing